Refund & Cancellation Policy

1. Payments and When Work Starts

• Work starts when we begin design, development, deployment or other delivery work for you after the engagement is agreed. Taking a deposit, an initial consultation or a quotation is not the start of work.
• Fees for work already done are non-refundable. If you cancel after work has started we keep the fee for the work done up to the date of cancellation (worked out from the milestones or rates in the proposal or, if it has none, the share of the project completed) and refund the rest of any prepayment. Milestone fees follow the same rule for the milestone in progress.
• If we cannot deliver the agreed work or we end the project without any breach by you, we refund the part of the fee that relates to work not yet delivered.
• This keeps compensation fair for the time, resources and expertise we set aside for you.

2. Cancelling Before Work Starts

• You may cancel before work starts.
• We refund what you paid after deducting the administrative, planning and consultation costs we have already incurred. We tell you the amount and how we worked it out.
• Send your cancellation in writing to sales@zunderdog.com with your name, the project and the invoice number.

3. Support, Maintenance and Subscriptions

Fees for support, maintenance, hosting or any other recurring service are non-refundable once the service period has begun. To stop a recurring service, tell us in writing before the next period starts. It then ends at the close of the period you have paid for.

4. How Refunds Are Handled

• We reply to a refund or cancellation request in writing within 14 days.
• We pay an approved refund to the original payment method or bank account within 30 days of approval. Your bank or card issuer may take longer to show it. For overseas payments, bank charges and exchange differences are not ours to refund.

5. GST and Invoices

• All prices are exclusive of GST. We add GST where the law requires it. Services supplied to clients outside India are normally zero-rated and carry none.
• GST also applies to anything we keep as a cancellation charge. If a refund is agreed after we have issued a tax invoice or taken an advance, we issue the credit note or refund voucher that GST law requires and adjust the GST as that law allows. Your own accountant can tell you how that affects your tax credit.

6. Third-Party Costs

Costs we paid to others on your behalf (domains, hosting, stock assets, licences) are not refunded by us when the other party does not refund them, even if the project is cancelled.

7. Ownership of Work

• We own the deliverables until you have paid for them in full. Ownership passes to you when we sign a written assignment (which states the rights, the period and the territory) or the agreement we both sign says so. Your own content, data and brand materials stay yours throughout.
• If a project is cancelled we release the work done up to that date that you have paid for, on the terms of the signed agreement. Work you have not paid for stays with Zunderdog LLP.

8. Client Responsibilities

• Clients provide all content, approvals and inputs promptly.
• Delays on the client's side may move the timeline and do not make a refund due.

9. Scope and Disputes

• Projects are delivered against the agreed scope and proposal. Requests outside it may cost extra.
• Please raise any concern about a milestone within 14 days of its delivery so we can fix it in time. Raising it later does not remove your rights but makes a fix harder.
• Indian law governs this policy and the courts in Goa have exclusive jurisdiction. Where the law gives you the right to go elsewhere as a consumer, that right stays.

10. Physical Products

We do not currently sell physical products. If we start to, we will publish the return terms for them before we take the first order.

11. Events Beyond Our Control

Zunderdog LLP is not liable for delays caused by events beyond our reasonable control, including natural disasters, strikes, government action and widespread power or internet outages.

12. Contact Us

For questions about this policy, project scope or payments:

• Email: sales@zunderdog.com
• Phone: +91-9940285902
• Address: Zunderdog LLP, #120/A, Velsao, P.O. Cansaulim, Goa 403712, India